GDPR

What personal data do we collect

Contact Forms

If you fill out on of our contact forms, any information entered into the contact form is collected to allow us to contact you in response to your contact form entry

Mailing List Signup Forms

If you fill out one of our mailing list signup forms, any information you put into the mailing list signup form is collected to allow us to add you to our mailing list as you have requested by submitting the mailing list signup form.

Live Chat Forms

If you contact us via our live chat system on our website, any information that you put into the chat window is collected to allow us to communicate with you as you have requested by engaging in the live chat system.

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we may also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Who we share your data with

We do not share your data with any third party services or individuals directly. We only share data for the purposes of our own accesses and we do not authorize any third party services to access your information except with our express permission for the purpose of assisting us in accessing your information.

How we retain your data

If you complete a purchase with Pulley, a transactional account is created for you in order to store your order data and to create your subscription. This account information is stored indefinitely to allow us to keep accurate records of any data we are obliged to keep for administrative, legal, or security purposes.

If you fill out one of our contact forms, your data is stored in our website database indefinitely. Additionally, this information is stored in our website backups in Google Cloud for no longer than 90 days.

If you sign up for our mailing list, your data is stored in our CRM indefinitely, or until that data is determined to be no longer necessary for us to contact you in accordance with our mailing list procedures

What rights we have over your data

If you’re a citizen of the EU/EEA and have an account with Pulley, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include data we are obliged to keep for administrative, lega, or security purposes.

If you are a citizen of the EU/EEA and have or have had a website maintenance plan with us, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include data we are obliged to keep for administrative, lega, or security purposes.

Where we send your data

• WordPress

• FreshSales CRM

• Stripe

• Google Analytics

• Internal Databse

How we protect your data

We use two factor authentication in systems where we store any sensitive data such as passwords. This helps us to protect your information from unauthorized access by requiring more than just a username and password to access that information.

We also make an active effort to stay on top of the latest information security trends to keep us better informed on how to keep your information as secure as possible.

What data breach procedures we have in place

The third party services that we use to store data are equipped to monitor unauthorized access and share with us any known system breaches. These third party services include LastPass.com, WPEngine.com, Stripe.com, and Google.com.

Additionally, if, at any point, Pulley becomes aware of a data breach through one of the third parties listed above, or by our own measures, we will immediately contact all affected parties and also take immediate action in accordance with the rules and regulations of the authority having jurisdiction.

Violations

Please report any violations of this website maintenance contract or these TOS by contacting us at [e-mail]