Communication
Let's Chat!
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Let's Chat!
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Communication is an essential part of life. And by our standards it's important to understand the many aspects of communication during your time at Pulley. We believe communicating with clients quickly, effectively, and transparently is the highest standards we hold at Pulley. There are many forms and methods of communicating that we will dive into.
For day to day communication with the rest of your team, and the organization we utilize slack for our preferred messaging platform. Relatively simple, and straightforward you're expected to keep slack open during work hours to ensure that you receive communications from other team members effectively.
Traditional as it seems nowadays, email is still heavily used in all day-to-day operations. However, as we make a progression towards ticket-only communication threads ( explored below ) email usage will typically dwindle. At this point you should have your GMail account set up. Expect some welcome emails from other team members, and other members of Pulley.
Tickets are our bread and butter when it comes to communication. Our goal is to move most if not all communications directly through Freshdesk's ticketing portal. That way any communications can be picked-up or left by any team-member in your group. This allows for the most transparency, and in return allows your team to help you better.
Phone calls make up about 20% of our communication at Pulley. That being said, we'll be setting you up with an extension directly through our Freshcaller system. The extension you receive is what clients will use when they need to reach out directly to you ( Instead of your private number ). Following that, based on work hours clients will not be able to reach you via the phone unless it is an emergency.